Delivery terms and conditions of use

Valid from 1.1.2018.

The online store www.rocktoolfinland.com owned by Rock Tool Finland (Business ID: 1960760-3), sells products to adult individuals and companies in Finland and abroad.

Ordering

The products are ordered online from the store web site by transferring them to your shopping cart and paying through the shopping cart checkout service either via Paypal or invoice.

All customer information is treated confidentially.

When ordering a product from our web store, your contact information is not used for other purposes than delivery of the product or in the case of any possible delivery issues which may arise.

When ordering through the web store, you are required to read and accept the valid terms of deliver.

Payment methods - PayPal and invoicing

Pay by invoice

Your company receives an automatic invoice in (pdf format) via your registered Email. You will receive a 14 day payment period when paying via invoice. Your company can determine the purchasing roles of the preferred employees and manage them easily through our online service. Your company can track the purchases made online through the service.

Order and payment confirmation

You will receive an order confirmation after making a purchase in our web store, as well as an invoice of the ordered product(s).
We will check if the product is in stock.
You may pay the order to our account listed in the invoice or via the secure PayPal service. We ship the product(s) within 1-2 working days upon recieving the payment for an order.

Method of delivery

Items are delivered via a delivery service of your choice. Our fixed shipping rate is 20,00 EUR (+ VAT 24%) / shipment.
Items can be picked up from the nearest service point.
By filling in your phone number in your order, you will receive an order arrival notification via text message.

Delivery time

We aim to dispatch your order the same day as we recieve the payment for the order.
An order is typically dispatched within 1-2 days.
If the delivery time is longer, you will receive a notification Email.

Product returns and cancellations

We charge a processing fee of 25 EUR (+ VAT 24%) for the possible cancellation of an order.
The customer is required to pay for the shipping of the returned product and any additional shipping fees that may occur.
The returned product will only be approved in accordance with Rock Tool Finland's terms.
The product must be returned in its original packaging and sales condition.
All product returns should be shipped to the following address:

Rock Tool Finland
Kyntäjäntie 4
07230 Monninkylä
Tel: +358 (0) 41 5077 555
Email: rocktoolfinland@gmail.com

Problem situations

If the product is lost or damaged during transport, you must inform us as soon as possible (before 6 days) to receive a refund.
(The terms and conditions of reimbursement are in agreement with the provider of the shipping service).

Please inform the shipping service immediately, in case the product or product's packaging is damaged during transport.

Prices

All prices are shown with VAT 0%. In Finland, VAT 24% is added to the final price.

Rock Tool Finland reserves the right to modify prices, as well as shipping costs and is not responsible for errors that may occur due to currency exchange rates.